Last updated: September 24, 2026
LEDLINEA Lighting Technology Co., Ltd. (“LEDLINEA”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what personal information we may collect when you visit or use our online shop, place an order, create an account, contact us, or otherwise interact with our services.
Data Controller
LEDLINEA Lighting Technology Co., Ltd.
7/F, Guoying Science and Technology Park, Liaobu Town, Dongguan City, Guangdong Province, China
Email: orders@ledlinea.com
1. Information We Collect
Depending on how you use our website, we may collect the following information:
Information you provide directly
This may include:
- name;
- email address;
- telephone or WhatsApp number;
- billing address;
- shipping address;
- company name;
- account username and password;
- order details;
- information submitted through contact or enquiry forms; and
- communications between you and LEDLINEA.
Order and transaction information
When you place an order, we may collect information relating to:
- products purchased;
- quantity and price;
- order number;
- delivery information;
- payment status;
- transaction records; and
- communications relating to the order.
Payment card or other payment credentials may be processed directly by third-party payment service providers. Where this applies, we generally do not store full payment card details on our own servers.
Technical information
When you access our website, certain technical information may be automatically collected, including:
- IP address;
- browser and device information;
- operating system;
- approximate location derived from IP address;
- pages visited;
- referring website;
- timestamps;
- website interaction information; and
- security and error information.
2. How We Use Personal Information
We may use personal information to:
- process and fulfill orders;
- arrange delivery and customs processing;
- provide customer service;
- communicate with customers about orders;
- manage customer accounts;
- process payments;
- prevent fraud and abusive activity;
- protect the security of our website;
- maintain business and transaction records;
- respond to enquiries;
- improve our website, products and services;
- send service-related communications; and
- comply with legal, accounting, tax and regulatory obligations.
We do not use customer order information for unrelated purposes without a lawful basis.
3. Legal Bases for Processing
Where data protection laws such as the GDPR apply, we may process personal information on the following legal bases, depending on the circumstances:
- Contract: where processing is necessary to process an order or provide requested services;
- Legal obligation: where processing is required for tax, accounting, customs, regulatory or other legal requirements;
- Legitimate interests: where processing is reasonably necessary for security, fraud prevention, website operation, customer service and business administration;
- Consent: where consent is legally required, such as for certain marketing or optional cookies.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that was lawfully carried out before consent was withdrawn.
4. Payments
Payment transactions may be processed by third-party payment providers.
Depending on the payment method selected, your information may be shared with the relevant payment provider so that the transaction can be authorized, processed, secured and completed.
The payment provider’s own privacy policy may also apply to information it processes.
5. Shipping and Customs
To deliver your order, we may provide relevant information to shipping carriers, logistics providers, customs brokers, customs authorities and other service providers involved in transportation and import procedures.
This may include:
- recipient name;
- delivery address;
- telephone number;
- email address;
- order details;
- package information; and
- information required for customs clearance.
Only information reasonably necessary for delivery and related processing should be provided.
6. Service Providers
We may use third-party service providers for purposes such as:
- website hosting;
- payment processing;
- email delivery;
- shipping and logistics;
- customs processing;
- website security;
- anti-fraud protection;
- analytics;
- website performance; and
- technical support.
These providers may process personal information on our behalf or independently according to the nature of the service.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- keep the website functioning correctly;
- remember preferences;
- maintain shopping cart and account functions;
- improve website performance;
- understand website usage;
- maintain security; and
- support analytics or other optional services.
You may be able to control cookies through your browser or available website settings. Disabling certain cookies may affect website functionality.
8. Account Information
If you create an account, we may store information necessary to maintain your account and provide account-related functions such as viewing orders and managing account details.
You may contact us to request access to or deletion of your account information, subject to legal requirements concerning information that we are required to retain.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Order, payment, tax, accounting, customs, fraud-prevention and dispute-related records may need to be retained for longer periods where required by applicable law or reasonably necessary to protect our legal rights.
When personal information is no longer required, we may delete, anonymize or securely dispose of it in accordance with applicable requirements.
10. International Data Transfers
Because LEDLINEA is based in China and uses international service providers, personal information may be transferred to or processed in countries outside the country where you are located.
Where applicable data protection laws impose requirements on international transfers, we will take reasonable steps to use appropriate safeguards or other lawful transfer mechanisms.
11. Data Security
We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.
However, no internet transmission or storage system can be guaranteed to be completely secure.
12. Your Privacy Rights
Depending on your location and applicable law, you may have rights including:
- the right to access personal information we hold about you;
- the right to correct inaccurate information;
- the right to request deletion;
- the right to restrict certain processing;
- the right to object to certain processing;
- the right to data portability;
- the right to withdraw consent where processing is based on consent; and
- the right to lodge a complaint with an appropriate data protection authority.
Some rights may be subject to legal limitations or exceptions.
13. Marketing Communications
We may send transactional and service-related communications necessary to complete or manage an order.
Where marketing communications are sent on a consent-based basis, you may unsubscribe using the available unsubscribe mechanism or by contacting us.
We do not require consent to receive essential order, payment, delivery or account communications.
14. Children’s Privacy
Our online shop is not directed specifically at children.
We do not knowingly collect personal information from children where doing so is prohibited by applicable law.
15. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
The updated version will be published on this page with a revised “Last updated” date.
17. Contact Us
For privacy questions, data requests or other privacy-related matters, please contact:
LEDLINEA Lighting Technology Co., Ltd.
Email: orders@ledlinea.com
Please include sufficient information to help us identify your request and, where appropriate, the order or account to which the request relates.