Last updated: September 24, 2026
LEDLINEA provides international shipping for selected products available through our online shop.
Our standard shop service is designed for small-quantity orders, particularly 1-meter LED aluminum profiles.
1. Standard 1-Meter Delivery
For selected 1-meter products, our standard delivery method is international air transportation with door-to-door delivery.
The estimated delivery time is generally:
10–15 business days
This is an estimated transit period and not a guaranteed delivery date.
The actual delivery time may vary depending on the destination, customs processing, carrier operations, holidays and other factors outside our reasonable control.
2. Shipping Carriers
We do not use one fixed international carrier for every destination.
Depending on the shipment, we may use:
- DHL;
- UPS;
- FedEx; or
- another suitable international logistics provider.
The carrier is selected based on factors including:
- destination;
- package dimensions;
- weight;
- service availability;
- transit time;
- long-package restrictions; and
- customs and delivery requirements.
The selected carrier may therefore vary between orders and destinations.
3. Door-to-Door Delivery
Where the product or checkout specifically states that delivery is included, the quoted price is intended to cover the standard international door-to-door delivery arrangement for the selected destination.
The final delivery may involve an international carrier and its local delivery network.
Customers must provide complete and accurate delivery information, including the recipient’s name, address, telephone number and email address where required.
4. DDP Delivery
Where an order is offered on a DDP (Delivered Duty Paid) basis, the quoted delivered price is intended to include the normal import duties and taxes handled through the selected delivery arrangement.
This is intended to provide a simpler door-to-door purchasing experience for eligible destinations.
However, additional charges caused by circumstances outside the standard import and delivery process may not be included, such as:
- incorrect or incomplete consignee information;
- delivery address changes;
- customer-requested special handling;
- storage charges;
- delivery refusal;
- repeated delivery attempts caused by customer-related issues; or
- other exceptional local charges.
Where a particular destination requires a different import or tax procedure, we may contact the customer before dispatch.
5. Longer Profiles
The online shop is primarily designed around 1-meter lengths.
For 2-meter, 2.5-meter, 3-meter or other long profiles, international air shipping can become significantly more expensive because of long-package and dimensional-weight charges.
Longer-length orders should therefore be quoted directly by LEDLINEA before purchase.
Please contact LEDLINEA for availability, shipping options and a project quotation.
6. Sea Freight
Sea freight may be available for larger quantities or orders where delivery speed is less important.
Sea freight is generally handled separately from the standard small-quantity shop fulfillment process.
Please contact LEDLINEA for sea freight options and quotations.
7. Shipping Destinations
The online shop is initially available only in selected countries and regions where suitable delivery arrangements are available.
Eligible destinations may change depending on logistics service availability, customs requirements and local regulations.
If your destination is not available during checkout, please contact LEDLINEA to discuss possible shipping options.
8. Delivery Delays
Estimated delivery times are provided for planning purposes only.
Delays may occur due to:
- customs clearance;
- government procedures;
- carrier delays;
- severe weather;
- public holidays;
- transport disruption;
- incorrect address information; or
- other circumstances beyond our reasonable control.
LEDLINEA will make reasonable efforts to assist customers in resolving delivery issues.
9. Damaged Shipments
Please inspect the package and products when reasonably possible after delivery.
If a shipment arrives damaged, please contact us promptly and provide:
- your order number;
- photographs of the outer packaging;
- photographs of the damaged products; and
- a description of the damage.
Please retain the original packaging and shipping materials until the claim has been reviewed.
We will work with the relevant carrier to investigate the shipment.
10. Exceptional Shipping Costs
Our online shipping prices are based on standard shipping assumptions for the selected destination.
In unusual cases, an order may be affected by exceptional charges such as remote-area delivery, special handling, dimensional restrictions, address changes or other circumstances that cannot reasonably be included in the standard shipping calculation.
Where a material additional charge is identified before dispatch, LEDLINEA will contact the customer where reasonably possible to discuss the available options.
11. Local Supply and Larger Requirements
Our online shop is intended to provide a convenient option for selected products in small quantities.
For urgent local requirements, regular stocking programs or standard repeat purchasing, a local distributor or established supplier may remain the most practical solution.
For larger quantities, longer profiles, regular supply, resale requirements or project-specific arrangements, customers may contact LEDLINEA directly for a suitable quotation and shipping solution.
12. Contact
For shipping questions or order-related delivery issues, please contact:
LEDLINEA Lighting Technology Co., Ltd.
Email: orders@ledlinea.com
For longer lengths, sea freight or larger project requirements, please contact the LEDLINEA sales team before placing the order.