1. What does the LEDLINEA online shop offer?
The LEDLINEA online shop provides a selection of LED aluminum profiles in convenient small quantities for customers who need a limited amount for a project, renovation, installation, replacement or other professional application.
The shop is designed to make small-quantity purchasing easier without requiring a large minimum order.
2. Why are the profiles supplied in 1-meter lengths?
1-meter lengths are convenient for small projects and international shipping. They are practical for applications such as cabinets, furniture, shelving, wardrobes, short wall sections, stairs and architectural details.
They also make small international shipments easier to handle than long aluminum profiles.
3. What is included with an LED profile kit?
The exact contents depend on the product.
Where stated on the product page, a complete kit may include the aluminum profile, diffuser, end caps, mounting clips and other necessary accessories.
Please check the individual product page for the exact contents of the selected kit.
4. Can I order 2-meter, 2.5-meter or 3-meter profiles?
Yes, longer lengths may be available.
However, long aluminum profiles can incur substantially higher international air-shipping and dimensional charges. They are therefore handled separately from the standard small-quantity shop orders.
Please contact LEDLINEA for availability and a shipping quotation for longer lengths.
5. How are shop orders shipped?
Standard 1-meter orders are normally shipped by international air transportation with door-to-door delivery.
Depending on the destination, package dimensions, weight, available service and other logistical factors, the shipment may be handled by DHL, UPS, FedEx or another suitable international carrier.
The carrier is selected according to the shipment rather than being fixed to one courier.
6. Is shipping included in the price?
For products offered on a delivered or DDP basis, the price shown at checkout is intended to include the standard door-to-door delivery arrangement for the selected destination.
Please check the shipping and order information shown during checkout before completing your purchase.
7. Are customs duties and taxes included?
Where an order is specifically offered as DDP or Delivered Duty Paid, the quoted delivered price is intended to include normal import duties and taxes handled through the selected delivery arrangement.
Additional charges resulting from incorrect delivery information, address changes, storage, delivery refusal, special handling or similar circumstances may not be included.
8. How long does delivery take?
Standard 1-meter orders generally take approximately 10–15 business days for delivery.
This is an estimate rather than a guaranteed delivery date. Customs clearance, carrier operations, holidays, weather and other circumstances may affect transit time.
9. Which countries can you ship to?
The online shop is initially available only to selected destinations where we have suitable international delivery arrangements.
Available destinations may change as shipping services and import requirements change.
If your country is not available at checkout, please contact LEDLINEA to discuss whether another delivery arrangement is possible.
10. Can you ship larger orders by sea?
Yes.
For larger quantities or less time-sensitive requirements, sea freight may be a more suitable option.
Please contact LEDLINEA for a project quotation and shipping arrangement.
11. Can I buy larger quantities through the shop?
The online shop focuses on selected products in small quantities.
For larger quantities, longer lengths, regular supply, resale requirements or project-specific purchasing, please contact LEDLINEA directly. We can discuss product availability, packaging, shipping and the most appropriate supply arrangement.
12. Can I purchase from a local distributor instead?
Yes. For urgent requirements, standard stocking needs or situations where local availability is more convenient, purchasing through a local distributor or established supplier may be the most practical option.
Our online shop provides an additional option for customers who prefer to purchase selected LED profiles directly in smaller quantities.
13. Do I need to create an account to place an order?
No. Guest checkout may be available, so you can place an order without creating a customer account.
Creating an account can be useful if you expect to place future orders or want convenient access to your order history.
14. What payment methods do you accept?
Available payment methods are shown during checkout.
Payment may be processed through third-party payment providers, depending on the payment option selected.
15. What should I do if my order arrives damaged?
Please contact us as soon as possible and provide your order number together with clear photographs of the outer packaging and damaged products.
Please keep the original packaging until the issue has been investigated.
We will work with the relevant carrier and customer to determine an appropriate solution.
16. Can I return an order?
Return rights depend on the nature of the purchase and the applicable laws in the customer’s location.
Consumers in certain jurisdictions may have mandatory withdrawal or other statutory rights for online purchases.
Please contact LEDLINEA before returning any product so that we can provide the correct return instructions.
17. What if I need a different profile, finish or configuration?
The online shop contains only a selected range of products.
For different dimensions, finishes, longer lengths, special accessories, custom configurations or OEM requirements, please contact the LEDLINEA team.
18. How can I contact LEDLINEA?
For shop orders and product questions, please email:
For larger quantities, longer lengths, regular supply or project requirements, please contact the LEDLINEA sales team directly.